Frequently asked questions
How can I get help with an app?
Email hello@novebasellc.com with the app name, app version, device model, operating system, and a short description of the issue. If possible, include the steps that led to it. Please leave out passwords and sensitive health information.
When will your apps be available?
Our app family is coming soon. Confirmed app names, availability, and download links will be added to the Our apps section as they are announced.
How do I ask about privacy or delete my data?
Email hello@novebasellc.com with “Privacy request” in the subject line. Tell us which app or communication your request concerns. We may need to verify your identity before accessing or deleting personal information. Read our Privacy Policy for details.
Can I send medical questions or patient records?
This inbox provides product and company support. Please do not send patient records or sensitive health information. It is not a channel for medical advice, care, or emergencies.
Reporting a technical issue?
Include the app name and version, your device and operating system, what you expected to happen, and what happened instead. Redact personal information from any screenshots.